1 reviews | Active since May 2014
Voda Fibre Installation is STILL a Myth
After more disappointments and some dishonesty from Vodacom, I am still without this service. This is my second complaint. On Hellopeter as rep from named Shad mentioned he tried to contact me. No call, sms or email was received - Total Dishonesty. I called ********** again and still got the same answer. No date or time for the installation. This time I heard that it is still in the "back office" to be allocated. I can bet that nothing new was done. I begged to speak to somebody else but the manager is in a meeting and will not call me back anyway, neither will agent that answered. I am really surprised that Voda Fibre have existing customers. They will need to call ********** for technical support as well?...WOW. Anyway, Voda Fibre has until 12h00 10 August 2018 to respond before I cancel this SR and go to a competitor.
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will NOT contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will NOT contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
