1 reviews | Active since May 2014
Voda Fibre Installation is a Myth
I committed to a fibre internet line with Vodacom when the lovely ladies in Red outfits came to my area. On 19 July, I sent the final confirmation to a Miss A who was happy to process the order. To date, I am waiting for the installation. 4 calls to the ********** number. Once to answer after 5 minutes. 3 times - spoke to agents who promised to call back as my requests are now with escalations. No number for them. No number for anybody higher up. No alternative at all. I wonder if Vodacom knows that this delay is an indication of the service they are about to provide me with...well...when they eventually install.
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Yashdip,
My attempt to make contact was unsuccesssful.
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Kindly be advised that the above query was escalated to our Fibre team for further review and feedback.
Warm regards,
Shad
Dear Yashdip,
My attempt to make contact was unsuccesssful.
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Kindly be advised that the above query was escalated to our Fibre team for further review and feedback.
Warm regards,
Shad