Voda***

What a horrific week this has been now I can honestly say i hate Vodacom. I logged a call on the on Sunday June 2nd (SR***) at 11:16 as i was experiencing problems with my Fibre. It has been unstable for a while but this time the modem just stopped working. After plugging it in at another port, having my IP address updated and doing numerous other problem solving techniques I was told that they would send out a technician. I was told that i would be prioritized as the turn around time was 48-72 hours. Monday evening the 3rd at 22:11 i received a sms stating that a Precious would be working on my case. Tuesday we reached the 48 hour mark and still no Precious. I have been calling in regularly, been made promises but no updates. Eventually i speak to one of the team leaders who says he would get hold of Precious. She called me on Friday afternoon the 7th very apologetic saying that it would be sorted and that she would call me back. That never happened. So I call back and then the agent puts me on hold to get more information from Precious and she relays a message on Precious behalf that the technicians would come out the Saturday morning. I only spoke to Precious once since this all started. What's the use of sending me a SMS to state that she's working on my case. Saturday came i ended up speaking to Alex. What gets at me is that there's no updates when they not working on your case we 8 days in and i have not gotten any positive feedback. I still dont know whats happening. I spent a lot of money on data and my work has and is still being disrupted because of an inefficient group of customer service agents. It is not my issue that the company you outsourced is not reliable. I pay regularly for a fix service. Regret switching to you and would encourage whoever is reading this to think twice. Vodacom Fibre has become to big and you will be pushed right to the back of the line. 48,72 hour turnaround. *** man!!! im in day 8 and still dont know whats going on