KD
Kevin D
1 reviews | Active since May 2025
07 May 2025, 20:06
Voda****
This mandatory one star rating is overkill ! I shall score them well below the positive number range.. I have an ongoing ***** dispute but have not been getting any worthy feedback regarding the matter. Customer service is hard to find here to say the least. I think Vodacom should clearly rethink their business model as this setup just seems to play towards a corporate dystopian fever dream! My money is being ****** by a legal entity and they cannot even reply to emails or talk to me like a human being on a phone, no instead I get contacted by a 3rd party Mondo whom I have never heard of in my life as feedback for my ***** dispute that has apparently been deemed in my favour!? I refused to give any of my personal details to the person that phoned from there as I see many ****s that involves people presenting good news under false pretenses. I would have in the least expected to be contacted by an official representative from the ***** department... Nothing... no answers... radio silence.... what must I do open a ******** case???
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
08 May 2025, 08:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 May 2025, 08:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KD
Kevin D's updateReviewer Update
22 Jul 2025, 06:52So____Here we are__ June 22 2025.
Still my issue have not been resolved.
Vodacom stole my money___Had a ***** investigation where the parties involved was apparently brought to book___no useful communication about the case and outcomes___like I should trust your closed door approach now all of a sudden..?
I have had it with back and forth emails that takes weeks for a reply.
Every time there is some other bureaucratic bull****.
I AM DONE WITH YOUR PATHETIC EXCUSES!!!!!!!!!!!!!!!!!!!!!!!!!
It is SAD that I have to come post here to get a timeous response from such a "grand" organisation such as Vodacom!
PUT MY MONEY BACK INTO MY BANK ACCOUNT WHERE YOU TOOK IT FROM, PLUS, I WOULD SAY INFLATION, AS WELL AT THIS STAGE.
Never mind the personal time, effort and resources that I have spent on trying to get your employees motivated enough to actually do their job... This should also be compensated for!
Still my issue have not been resolved.
Vodacom stole my money___Had a ***** investigation where the parties involved was apparently brought to book___no useful communication about the case and outcomes___like I should trust your closed door approach now all of a sudden..?
I have had it with back and forth emails that takes weeks for a reply.
Every time there is some other bureaucratic bull****.
I AM DONE WITH YOUR PATHETIC EXCUSES!!!!!!!!!!!!!!!!!!!!!!!!!
It is SAD that I have to come post here to get a timeous response from such a "grand" organisation such as Vodacom!
PUT MY MONEY BACK INTO MY BANK ACCOUNT WHERE YOU TOOK IT FROM, PLUS, I WOULD SAY INFLATION, AS WELL AT THIS STAGE.
Never mind the personal time, effort and resources that I have spent on trying to get your employees motivated enough to actually do their job... This should also be compensated for!
KD
Kevin D's update22 Jul 2025, 06:52
Reviewer Update
So____Here we are__ June 22 2025.
Still my issue have not been resolved.
Vodacom stole my money___Had a ***** investigation where the parties involved was apparently brought to book___no useful communication about the case and outcomes___like I should trust your closed door approach now all of a sudden..?
I have had it with back and forth emails that takes weeks for a reply.
Every time there is some other bureaucratic bull****.
I AM DONE WITH YOUR PATHETIC EXCUSES!!!!!!!!!!!!!!!!!!!!!!!!!
It is SAD that I have to come post here to get a timeous response from such a "grand" organisation such as Vodacom!
PUT MY MONEY BACK INTO MY BANK ACCOUNT WHERE YOU TOOK IT FROM, PLUS, I WOULD SAY INFLATION, AS WELL AT THIS STAGE.
Never mind the personal time, effort and resources that I have spent on trying to get your employees motivated enough to actually do their job... This should also be compensated for!
Still my issue have not been resolved.
Vodacom stole my money___Had a ***** investigation where the parties involved was apparently brought to book___no useful communication about the case and outcomes___like I should trust your closed door approach now all of a sudden..?
I have had it with back and forth emails that takes weeks for a reply.
Every time there is some other bureaucratic bull****.
I AM DONE WITH YOUR PATHETIC EXCUSES!!!!!!!!!!!!!!!!!!!!!!!!!
It is SAD that I have to come post here to get a timeous response from such a "grand" organisation such as Vodacom!
PUT MY MONEY BACK INTO MY BANK ACCOUNT WHERE YOU TOOK IT FROM, PLUS, I WOULD SAY INFLATION, AS WELL AT THIS STAGE.
Never mind the personal time, effort and resources that I have spent on trying to get your employees motivated enough to actually do their job... This should also be compensated for!
KD
Kevin D's updateReviewer Update
22 Jul 2025, 18:46Oh my bad its actually JULY already.
Vodacom needs to pull their finger out very fast cause this **** is rubbing me up the wrong way in the worst way possible by now.
As Far as I know I am being refunded a ballpark figure of R1500 but the problem is that VODACOM stole at least R3893.77 from me during 2*** so this does not sit well with me that I have to follow through this ridiculously lengthy processes to not even get the first step done. After this I will obviously have to raise another dispute to get the rest sorted out , but I really don't want to be ****ED AROUND like a CORPORATE PLAYTHING anymore... I was even put on a month to month contract after being in communication about everything going on that has amounted to R1373,92 on its own. AND THIS IS EXTRA!!!! How on earth can you pay me back +/- R1500 total ??? The remainder is then R126.08. How will this then divide into 24 months... So VODACOM is in essence giving me R5 and 25 cents back for every month that they took R105 from me... Plus the extra R1373.92 that we are just somehow ignoring...
Vodacom needs to pull their finger out very fast cause this **** is rubbing me up the wrong way in the worst way possible by now.
As Far as I know I am being refunded a ballpark figure of R1500 but the problem is that VODACOM stole at least R3893.77 from me during 2*** so this does not sit well with me that I have to follow through this ridiculously lengthy processes to not even get the first step done. After this I will obviously have to raise another dispute to get the rest sorted out , but I really don't want to be ****ED AROUND like a CORPORATE PLAYTHING anymore... I was even put on a month to month contract after being in communication about everything going on that has amounted to R1373,92 on its own. AND THIS IS EXTRA!!!! How on earth can you pay me back +/- R1500 total ??? The remainder is then R126.08. How will this then divide into 24 months... So VODACOM is in essence giving me R5 and 25 cents back for every month that they took R105 from me... Plus the extra R1373.92 that we are just somehow ignoring...
KD
Kevin D's update22 Jul 2025, 18:46
Reviewer Update
Oh my bad its actually JULY already.
Vodacom needs to pull their finger out very fast cause this **** is rubbing me up the wrong way in the worst way possible by now.
As Far as I know I am being refunded a ballpark figure of R1500 but the problem is that VODACOM stole at least R3893.77 from me during 2*** so this does not sit well with me that I have to follow through this ridiculously lengthy processes to not even get the first step done. After this I will obviously have to raise another dispute to get the rest sorted out , but I really don't want to be ****ED AROUND like a CORPORATE PLAYTHING anymore... I was even put on a month to month contract after being in communication about everything going on that has amounted to R1373,92 on its own. AND THIS IS EXTRA!!!! How on earth can you pay me back +/- R1500 total ??? The remainder is then R126.08. How will this then divide into 24 months... So VODACOM is in essence giving me R5 and 25 cents back for every month that they took R105 from me... Plus the extra R1373.92 that we are just somehow ignoring...
Vodacom needs to pull their finger out very fast cause this **** is rubbing me up the wrong way in the worst way possible by now.
As Far as I know I am being refunded a ballpark figure of R1500 but the problem is that VODACOM stole at least R3893.77 from me during 2*** so this does not sit well with me that I have to follow through this ridiculously lengthy processes to not even get the first step done. After this I will obviously have to raise another dispute to get the rest sorted out , but I really don't want to be ****ED AROUND like a CORPORATE PLAYTHING anymore... I was even put on a month to month contract after being in communication about everything going on that has amounted to R1373,92 on its own. AND THIS IS EXTRA!!!! How on earth can you pay me back +/- R1500 total ??? The remainder is then R126.08. How will this then divide into 24 months... So VODACOM is in essence giving me R5 and 25 cents back for every month that they took R105 from me... Plus the extra R1373.92 that we are just somehow ignoring...
KD
Kevin D's updateReviewer Update
23 Jul 2025, 16:50No reply... last time somebody actually contacted me and spoke some sense, got things going and was totally on par with what was going on and in total agreement with my thinking. I was so relieved. Was this just to save face? All enthusiasm seems to have halted indefinitely...? False hope has never tasted so bitter...
KD
Kevin D's update23 Jul 2025, 16:50
Reviewer Update
No reply... last time somebody actually contacted me and spoke some sense, got things going and was totally on par with what was going on and in total agreement with my thinking. I was so relieved. Was this just to save face? All enthusiasm seems to have halted indefinitely...? False hope has never tasted so bitter...