Voda-f-up

I am quite upset with Vodacom! I purchased a small phone in 2021, which included a new SIM card, which had been RICA'ed in my name and I loaded airtime on it that same day. HOWEVER, I returned the phone but they assured me I get to keep the SIM since it's in my name.

So a few months go by where the SIM card is not in use. NOBODY told me that Vodacom will deregister it after x amount of time if not in use!

I inserted it into a new phone, and got the message that it it not provisioned for voice. It didn't pick up the network, so I phoned Vodacom (from my contract number) to get some help. I was then told 'sorry neh but we deregister inactive SIM cards after a few months'...........

It was such an awesome number too, and now someone else gets free airtime (unless Vodacom used it to buy lunch). Sounds lovely, doesn't it? I expect Vodacom to provide me with an equally easy prepaid number AND at least R12 airtime which makes up for the call I had to make just to be informed that I no longer have the number.

I've always only had good experiences with Vodacom so this is really not nice for me to write. But I'm super angry right now!!