Voda*****

Ref: Acc IO951911-5

Dear Vodacom,

I am writing to you with absolute disgust at the way Vodacom has conducted itself in relation to the contract forced upon an elderly lady, who was blatantly misled into signing an agreement that she was told was for 24 months, only to later be informed it was in fact for 36 months.

Your staff further compounded this deception by selling her two Vivo devices, which were falsely marketed as “among the best available phones” – an outright misrepresentation given their market position and capabilities. Misleading and exploiting an elderly person in this way is appalling, *********, and in direct violation of the Consumer Protection Act.

To make matters worse, when we visited your Northgate store, we were advised that the contract ends on 1 November 2025. Based on that representation, we issued a valid 30-day cancellation notice on 30 September 2025, which was subsequently rejected by Vodacom.

Today, on 2 October 2025, we went to the Cresta store, where we were then informed the contract ends on 1 April 2026. To add insult to injury, two further calls to your call centre provided two additional, conflicting dates. In total, we have now received four different dates for the end of this contract.

This is not just incompetence – it is outright deception. Your inability to provide a single, consistent answer demonstrates how unprofessional, dishonest, and chaotic Vodacom has become.

We demand the following:

1. Immediate written confirmation of the exact end date of this contract, with supporting evidence.

2. An explanation as to why your sales representatives **** about the contract period to an elderly lady and misrepresented the quality of the devices sold.

3. Written confirmation that the 30-day notice we submitted on 30 September 2025 will be honoured, with the contract terminated as per that notice.

Should Vodacom fail to resolve this matter immediately and fairly, we will not hesitate to escalate it through every available channel, including:

Lodging a formal complaint with ICASA and the Consumer Protection Ombudsman;

Taking legal action for misrepresentation and ********* business practices;

Exposing this case publicly to demonstrate just how devious and ******* Vodacom’s practices are.

We will not tolerate lies, deception, and contradictory information from what is already the worst service provider in South Africa. You have taken advantage of an elderly customer in the most disgraceful way, and unless this matter is corrected, you will be held accountable.

We expect your written response within 7 working days.