VODA DROP IN SERVICE DELIVERY

Good Day my friend VODA, we meet again. Sadly, we meet in less than 2 months. Not good!

So I am due for an UPG, called in and spoke to UPG Agent. Agent made a mistake and delivered S24 instead of S24 Uktra, courier picked up all devices and it was returned to warehouse. Upgrade was reversed but a connection fee was debited. Please note that the Agent did not explain anything about the debit order (When? How much? etc) Anyway, service request created on the 20th (not given option for credit or reversal back into my account)

Called in and noticed I am due for upgrade which is good news but no feedback on money that was debited.

Yesterday, VODA debit order went off for R596 instead of R394 as per invoice generated. So apparently I was debited for the connection fee again for a upgrade that was cancelled.

Called in this morning and noticed that I am not eligible for an upgrade anymore.

It seems VODA service delivery has dropped tremendously and it seems their billing system is adding amounts incorrectly.

Can Escalations please address all of the above and strive for monies to be refunded and UPG sorted by EOB.

Regards