1 reviews | Active since Jan 2017
<p>What an horrific experience dealing with idiots!!!!</p> <p>I have been horribly harrassed by a gentlemen who kept calling me from 7 different numbers stating that I am using his number. I was woken up all throughout the night and my only option was to block his number everytime he called - I called Vodacom"s Helpdesk to explain my discomforting dilema and the lady firstly picks up the phone laughing then greets me a few seconds after - SHOCKING service! She simply says the number was recycled but cant see to whom the number belongs to. ALL of my financial transcations is via a number, my number with personal details on my sms line and to have somebody take absolutely no responsibility for something that VODACOM did was appauling! She says i should go into the store to find out - what the hell is the point of a help line? Not only is my safety being threatened in this situation, because I carry plenty of personal agendas on my phone number but this lack of wanting to help just completely shocked me. People always say MTN was ****ty service but im sorry Vodacom has beaten their horrific service by a mile. Thanks for the NO HELP! Hire some people who actually give a ****?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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