TB
Teresa B
1 reviews | Active since Oct 2016
18 May 2022, 11:15
Voda-dom! Stay away from Vodacom!!!
On 22 April, FNB instructed Vodacom to switch my debit order from ABSA to FNB. Vodacom has not done that, resulting in my account being in arrears.
I received a call from Vodacom yesterday, telling me my account is in arrears with R499. I gave my new banking details and the "lady" DROPPED THE PHONE IN MY EAR. This was yesterday at 09h19. Since all calls are recorded as you love reminding everyone, I want a transcription of that call!
I want to know why you refuse to do a debit order switch after FNB made 4 attempts at changing the details. How can YOU refuse the change?!
You are unprofessional, unkind and ***********!
Helpful (0)
Replies (3)0
Replies (3)TB
Teresa B's updateReviewer Update
18 May 2022, 11:18I HATE YOU!
You don't know the stress you cause! As a single mother, you cannot know the DRAMA you create for others!
I hate you! I hate your products your lack of service, your lack of compassion, your lack of professionalism!
YOU ABSOLUTELY SUCK and I will tell everyone I know to move to MTN!
You don't know the stress you cause! As a single mother, you cannot know the DRAMA you create for others!
I hate you! I hate your products your lack of service, your lack of compassion, your lack of professionalism!
YOU ABSOLUTELY SUCK and I will tell everyone I know to move to MTN!
TB
Teresa B's update18 May 2022, 11:18
Reviewer Update
I HATE YOU!
You don't know the stress you cause! As a single mother, you cannot know the DRAMA you create for others!
I hate you! I hate your products your lack of service, your lack of compassion, your lack of professionalism!
YOU ABSOLUTELY SUCK and I will tell everyone I know to move to MTN!
You don't know the stress you cause! As a single mother, you cannot know the DRAMA you create for others!
I hate you! I hate your products your lack of service, your lack of compassion, your lack of professionalism!
YOU ABSOLUTELY SUCK and I will tell everyone I know to move to MTN!
TB
Teresa B's updateReviewer Update
18 May 2022, 11:54on 22 April, Vodacom confirmed that the switching has been successfully done, yet I am informed that I am in arrears! How does this work, VODADOM?!?!?!
Good Day Team
New Bank account number *******817
PLEASE NOTE: Debit order date has been changed as per this request.
The debit order date is set for the 22nd of each month effective date 2022-05-23
We trust your request has been processed to your satisfaction.
Kind Regards
Vodacom Customer Care
-----Original Message-----
From: ***
I want this resolved immediately!!!! immediately!!!!!!
Good Day Team
New Bank account number *******817
PLEASE NOTE: Debit order date has been changed as per this request.
The debit order date is set for the 22nd of each month effective date 2022-05-23
We trust your request has been processed to your satisfaction.
Kind Regards
Vodacom Customer Care
-----Original Message-----
From: ***
I want this resolved immediately!!!! immediately!!!!!!
TB
Teresa B's update18 May 2022, 11:54
Reviewer Update
on 22 April, Vodacom confirmed that the switching has been successfully done, yet I am informed that I am in arrears! How does this work, VODADOM?!?!?!
Good Day Team
New Bank account number *******817
PLEASE NOTE: Debit order date has been changed as per this request.
The debit order date is set for the 22nd of each month effective date 2022-05-23
We trust your request has been processed to your satisfaction.
Kind Regards
Vodacom Customer Care
-----Original Message-----
From: ***
I want this resolved immediately!!!! immediately!!!!!!
Good Day Team
New Bank account number *******817
PLEASE NOTE: Debit order date has been changed as per this request.
The debit order date is set for the 22nd of each month effective date 2022-05-23
We trust your request has been processed to your satisfaction.
Kind Regards
Vodacom Customer Care
-----Original Message-----
From: ***
I want this resolved immediately!!!! immediately!!!!!!
Vodacom's replyOfficial
18 May 2022, 12:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 May 2022, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team