BN
Bakang N

1 reviews | Active since Jan 2016

08 May 2024, 10:17

Voda****

I called Vodacom on March to cancel my two contract with them, the cancellation consultant cancelled one of the lines and gave me a deal on the one line for just a data package and said as a loyal customer Vodacom is giving me a free bluetooth speaker. When I received this months invoice I was shocked, I was still being charged for a line I asked to be cancelled, a device and additional package. The was a whatsapp package initiated for a line that doesnt even have whatsapp and now the speaker that they said is free am actually being charged. I think Vodacom are ****ming us in order to pay the please call me guy. They took the bluetooth speaker two weeks ago and still getting invoice with this device. I just want to cancel everthing now I tired of this nonsense

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Replies (1)
Vodacom
Vodacom's reply08 May 2024, 10:17
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team