voda**** customer service

if there was an option to give no star i would choose that one . Vodacom is **** when it comes to customer . did you retrench some of your call centre agents or what is it . it is impossible to get through to customer instead you will get the ****py voice outplayed things with options that will not even lead to speaking to an agent .

honestly this new way of yours is not working . i bought the essential bundle on the 15th of this month then redeemed the voucher so that the items can be delivered that was on the 16th . i called a few days and fortunately i was able to speak to someone who then called me back and advised that the items will be delivered on the 29th september 2021 . the items were not delivered and i have not heard a single thing from Vodacom.

can i receive my delivery or get a refund

and please fix your customer care process of speaking to consultants because this one is not working . Tobi is a chatbot who not assist with any that has more that 7 words .