Voda-crime ...USELESS at everything they do

Do NOT go near Voda-crime

So let me see where to start...

Let's start at the basics

ALL your call centre consultants are ***********, have no clue what they are doing , and have no idea what is customer service.

Problem 1

Buying double data offers via your My Vodacom App

Since last year August I have had problems with YOUR app where if I buy the double data offers it would only allocate half of the data...in other words I would buy for example a double data bundle of let say 10G x 2 then I would only get allocated 10 and not the double

Phone your call centre with your *********** staff and this is some of the response I would get hence my statement they have no clue what they are doing!!

These were the responses I have received as to why I am not getting the double data a) Sir it is the area that you live in b) maybe it is the signal c) there is no problem at all I see we have you 10G d) you have a pre paid no e) your contract does not have that offer

So just reading the above which luckily I recorded as proof as I know how USELESS you lot are ad evidence

Second and current problem !!!!! On the 12th of February I could not buy data for ANY of my lines, not one of them via the My Vodacom app.

I phoned in on the 12th and got a service request no issued and a sms reply to say it will be resolved in 2 working days.

I decided to phone your USELESS lying organization on the 16th as I have heard nothing from Vodacom at all apart from my one sms stating it will be resolved in 2 working days.

On the 16th after spending 2hours and 14mins 22 sec in total on the phone with *********** agent after the other I eventually was told that it will be escalated on the 16th for urgent resolution and feedback to me ad by now on the 16th one of my contract's, my BUSINESS ran out of data and I needed to buy data urgently but couldn't , not for any of my lines , don't even know now why I have so many of them with you , I thought that being with you for more than 20years already I would keep all my business with you, but DO NOT WoRRY at renewal I am CLOSING ALL my contracts due to the latest incident , your incompetence and uselessness!!!

As it goes with Vodacom no one every calls you back or give you feedback I called once again on the 21st to find out what is going on as by now I had 2 no that ran out of data I could not purchase data anymore on the my Vodacom app for reasons we still don't know why up to now, and one of these still being my BUSINESS which I relayed to every single *********** agent of yours, but no one cares there!!

One of the super smart agents suggested I buy data via dialing #111# on my router , my business no to get data????? How on a router am I supposed to do this??? When I am saying I can not buy any data other than to call your USELESS call centre agents , and then loosing money as I am only getting a 10G and not the double data!!

Eventually they managed to "fix" one of my other no so I could dial *111# to buy data on the device which I had to do as YOU LEFT me with no choice as you will see now it is due to YOUR incompetence lack of planning and YOUR issues I am in this situation STILL today the 2nd of March already!!!!!!

So as it is with Vodacom policy of no feedback to clients ever keep them in the dark at all times, I phoned once again on the 23rd to find out what is going on as no one ever calls back or anything.

After another 1 hour 47min 20sec at your escalations dept I was told by the agent that is the supervisor , that I had a "old no on your old system and they migrated it to your new system"

That is why my profile is messed up.

Asking him as to why we were not notified , he rep**** "sir we did bring it up with management and we were told that there was not enough budget allocated to the project , so we did not inform customers!!

Nice one!!!!

This same agent then told me, and yes I recorded it all, and I am sure you do to, that because of the inconvenience caused by vodacom he is going to allocate 1G free data to all my no s now as I had no data on any line anymore and could also not buy any due to your " merging" of old no to your new system. That being said as it was someone from Vodacom ...guess what ?? He NEVER allocated the data he said he would and also said he will call me , promises to do so, And have it all sorted that day.

Guess what ALSO didn't happen!!!

So I had to phone again on the 28th in order to find out what the hell is going on as we can clearly see vodacom does not believe in customer service nor to phone back and I was told the back office is still investigating....

I have e-mail correspondence of 20 mails since the 16th of Feb with various agents all promising Sir we will come back to you today with feedback and contact you today.

Even them saying I have forwarded the mail to the guy to urgently contact you and give you feedback ....

Today is the 2nd of March already I am STILL waiting for "that guy" to phone and give me feedback, all my lines are STILL stuffed up, STILL can not buy any data due to YOU Vodacom merging my "old" no to your "new system" and I am left in the dark, no data , no explanation no nothing apart from just LIES and BULLSH#T from every single of the 17 agents thus far!!!!

Still not resolved, still no feedback no nothing!!!!!!

ALL my contracts WILL be closed upon renewal coming up ....THAT Vodacom you can be assured of!!!!

Anyone else out there thinking of even going near Vodacom...

DO NOT!!!!!!! Stay away from them