1 reviews | Active since May 2020
Voda con’s Pillar to post Mediocre Service with ‘employees ignoring, avoiding and disappearing on Clients
After many many months of challenges with Vodacom regarding Fibre issues, cancellations thereof and refunds taking forever which are still not confirmed to have been resolved because Vodacom has instances in between good response and good service, where they do no respond an email and one needs to send a reminder or call screaming and kicking due to horrible service that raises one hearts rate - only then SRM from the CEO’s office will revert back with an email either to really assist or tick a box that they have responded. Their response time is unacceptable to be honest - responses are not satisfactory at all!!!
I then decide to call 082135 to get the clarity I need from a real person on the other side of the phone. I get hold of Lunga who responds to questions, which then are meant to provide me with better deals. However a week after upgrading two of my contracts, getting the insurance department to respond to questions he could not answer, offering me deals on home wifi and LTE data deals - Lunga has disappeared after committing to call back to finalise the deals he has offered. I wait for days for the calls, nothing. I call the call verges number mentioned above and the lady they picks up and other colleagues in her background claim to not know how to find him.
Now I have no one to conclude the offers and Vodacom expects me to start the conversations again with a new person since they have lost their employee 😳😳😳
I am so tired of Vodacom sending me pillar to post for more than two years - to date I still don’t understand what is happening with the so called refunds, my accounts and now I still do not have the data deals offered to keep me at Vodacom after all this nightmare.
This is the third time Vodacom promises to call at a specific time and date, or we agree that they will revert back to me and they disappear the same way as their first agent disappeared, now the agent/consultant responsible for resolving the above issues has disappeared for days!!!!
Will you provide me with a service or must I first beg and plead for service 😡😡😡😡😡😡😡
This is the third time Vodacom promises to call at a specific time and date, or we agree that they will revert back to me and they disappear the same way as their first agent disappeared, now the agent/consultant responsible for resolving the above issues has disappeared for days!!!!
Will you provide me with a service or must I first beg and plead for service 😡😡😡😡😡😡😡
To date I have been promised for this matter to be resolved by four (4) or five (5) more agents/consultants and still I do not have connectivity.
Their attempts through their processes have resulted in turn-around-times that are mediocre and questionable competencies and quality of personnel who seem to have lack of knowledge of their responsibilities and the offerings of their organization.
In between my pleading and begging, they delivered packages for me twice in a space of two weeks at a wrong location, wrong province, wrong city without being aware and when made aware no one apologises however RAM confirms with me the correct location and delivery address & corrects the first delivery - the second delivery is still outstanding after a week of correct address given!
Masilo Mugwabana a Vodacom agent/consultant promised to deliver my new SIM card with confirmation from Virashni Govender on the 18th March after I spent time and petrol to go to a Sandton Vodacom repair shop to get a SIM card and eleven days (11) after the above being reiterated every two days until yesterday - Virashni says Masilo is *********** and confused because her understanding and knowledge of Vodacom’s processes is different from Masilo’d therefore I must spend time and petrol again to do what Vodacom cannot do even though Masilo believes otherwise.
The alternative to the connectivity issue was that Vodacom will provide me with data for as long as I do not have connectivity however today (for 4 days now, which I reported to Vodacom) I do not have data and I do not have WiFi.
Meaning Vodacom will not give me connectivity in any form!!!!
What was being delivered that arrived in Durban in the past week, is it the SIM card Masilo promised or is it a gift from Vodacom for all the misery they have caused me?
Is there an intention to have me connected and consistently so, this is over and above all other issues that are still outstanding with respect to resolution by Vodacom?
To date I have been promised for this matter to be resolved by four (4) or five (5) more agents/consultants and still I do not have connectivity.
Their attempts through their processes have resulted in turn-around-times that are mediocre and questionable competencies and quality of personnel who seem to have lack of knowledge of their responsibilities and the offerings of their organization.
In between my pleading and begging, they delivered packages for me twice in a space of two weeks at a wrong location, wrong province, wrong city without being aware and when made aware no one apologises however RAM confirms with me the correct location and delivery address & corrects the first delivery - the second delivery is still outstanding after a week of correct address given!
Masilo Mugwabana a Vodacom agent/consultant promised to deliver my new SIM card with confirmation from Virashni Govender on the 18th March after I spent time and petrol to go to a Sandton Vodacom repair shop to get a SIM card and eleven days (11) after the above being reiterated every two days until yesterday - Virashni says Masilo is *********** and confused because her understanding and knowledge of Vodacom’s processes is different from Masilo’d therefore I must spend time and petrol again to do what Vodacom cannot do even though Masilo believes otherwise.
The alternative to the connectivity issue was that Vodacom will provide me with data for as long as I do not have connectivity however today (for 4 days now, which I reported to Vodacom) I do not have data and I do not have WiFi.
Meaning Vodacom will not give me connectivity in any form!!!!
What was being delivered that arrived in Durban in the past week, is it the SIM card Masilo promised or is it a gift from Vodacom for all the misery they have caused me?
Is there an intention to have me connected and consistently so, this is over and above all other issues that are still outstanding with respect to resolution by Vodacom?