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Patrick Massey-Hicks

1 reviews | Active since Jan 2015

17 Oct 2025, 20:01

Voda CON strikes again

I attempted to upgrade my phone on 18 September online. Everything was confirmed, including an order number. After a week of no further info, I contacted Vodacom to follow up. They told me my order didn't exist on their system. After a week of back and forth, they contacted me and offered to push the deal through over the phone. The advertised deal is a Huawei Pura 80 pro with a Huawei Gt 5 GPS 46mm smart watch. After confirming all the details were correct, I received confirmation of my upgrade. Early in October I contacted again to follow up, and was told that the device was out of stock, but they would receive stock on October and courier both devices. After no further communication, I contacted Vodacom again to follow up and was told they will not supply the devices as advertised as they no longer keep stock of them and refuse to order more. No further explanation was given. This is false advertising to con people into signing up for a contract, then forcing you to choose a device you don't want as a consolation prize. Utterly disappointed in their pathetic service. Will be switching networks after 20 years of loyalty.

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Replies (2)
Vodacom
Vodacom's reply18 Oct 2025, 08:37
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Best regards,

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Patrick Massey-Hicks's update18 Oct 2025, 09:28
Reviewer Update
I'm not interested in ANOTHER consultant contacting me. If you want to make contact, ensure it's someone higher up that can actually make decisions. All the consultants do is make promises they can't deliver. You falsely advertise deals and products and then refuse to deliver. The particular deal in question is STILL available on your website, and yet you tell me it's discontinued. How many people have you caught so with this dishonesty?