Voda-Con refuses to help

Vodacom or should I say Voda-Con because that's what they're doing. Ripping customers off with data that doesn't work and when we complain, nothing gets done because the data was a prize.

I've been playing Shake Up everyday and I sometimes buy extra shakes. I've been buying mega shakes and have been winning data (Whatsapp, Pinterest, Twitter) which all work but Instagram data doesn't work. The worse part is I keep winning it with mega shake and I keep complaining but nothing gets done about it... Today I again won 1gig and firstly I noticed I've been blocked off the Vodacom App online chat. Then I noticed my email account has also been blocked from contacting customer services. I had to use another email account to address my query and the reply I got from, Mthetheleli, was "1 gig Instagram data has been allocated" and I should check the Instagram app settings... If he had actually taken the time to read my email, he would've known that its 1gig Instagram URL data that I won that isn't working. He completely responded incorrectly... He even called me and told me to go to my nearest branch to sort this out... If that wasn't enough, your FB team refuses to help me too. Told me to go to the nearest Vodacom store to sort this out... I also tried calling and spoke to Norma, who said Vodacom doesn't refund data which customers won. I must be the loser of that data since its not working... Now her reply actually upset me that I put down the phone. She tried calling but I rejected her call... Vodacom you have no idea how stressed out I am that your team won't take responsibility for data that clearly isn't working...

Its the same with Shake Up. Most of us left with the same last puzzle pieces as the closing date is Tuesday 8 Feb. Ja right, we know this game is a **** to get us to purchase more data and airtime. So we can earn more Vodabucks, for prizes we'll never win. Besides there hasn't been anyone on social media claiming they won. Surely if you'd win a mega prize you'd want everyone to know this Competition isn't ****...

All I want is for vodacom to sort out their Instagram data.

Very upset Vodacom Customer