GP
Graeme P

1 reviews | Active since Jan 2022

18 Nov 2022, 01:10

Voda. Con , dishonest, not transparent company.

Vodacom Liberty Mall , I purchased 3 phone contracts for family and a data contract. I received a phone call from Vodacom saying my daughter doesn't use her airtime but converts it to data , would I like to change her plan to just data , I said yes , they said for an additional R49/ month they could provide 50 GB day 50 GB night , I agreed , turns out they were conning me , through clever wording the phone which was due for an upgrade was being replaced by the data , so when I enquired about firstly the upgrade of the phone and why I was still being charged for the phone since the 3 year contract had expired ? 5 consultants , two managers later I heard every excuse lie under the sun . They in affect changed the phone upgrade into data through dishonest non transparent and honest explanation. I was promised a senior manager would get hold of me by phone or email by the end of the business day . Another lie . Seriously considering opening a ***** case against them .

0
Replies (5)
Vodacom
Vodacom's reply18 Nov 2022, 07:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
GP
Graeme P's update23 Nov 2022, 00:21
Reviewer Update
Nothing no reply no email just more lies from voda con . Empty promises.
Nothing since before 17th November, but their lieing customer service assured me a manager would get back to me . I have never received my contracts nor an account in 3 years . I have gone over my contact details at least 10 times , if they can't even do that it's no wonder their service is so useless. Worst service worst coverage .
GP
Graeme P's update23 Nov 2022, 00:24
Reviewer Update
Notice the do called consumer website team does not provide a name , nothing you do with voda con do you get a name , you can never follow up or pin someone down they avoid using their names so as not to be linked to the atrocious service.
GP
Graeme P's update30 Nov 2022, 07:49
Reviewer Update
The lies and deception continue, show me a copy of the email you say you sent to try get hold of me ? Show me a copy of any email including my bill ever sent to my email?
There are over 11 000 complaints from dissatisfied clients and the trust index is 2 out of 10 , disgusting pathetic service from ***** and con artists.
GP
Graeme P's update30 Nov 2022, 07:52
Reviewer Update
It seems they post a generic computer generated reply , nobody is dealing with complaints and there are over 11 000 of them just on Hullo Peter , their trust index is 2 out of 10 , the Consumer council surely needs to take action against them .