VODA-CON

My LTE service dropped over a week ago (26 March). It has functioned perfectly in its current location for over two years.

The fault was reported to the most unfriendly call centre and I was told it would be attended to on 2 April. This waiting period is ridiculous - my business is reliant on internet to function.

I tried to speed the process up, but this was unsuccessful. And on the 2nd of April, not surprisingly at all, NO ONE PITCHED UP to attend to the fault.

A technician arrived on site on 4 April and said the system does not work because the signal is poor, and left. I had to set the router up myself and it was clear that no effort was put into resolving the issue. How does the signal disappear over night? How does functionality end in an instant and the response I receive is that the signal is poor?

I have no internet, and no resolution in sight. I have emailed Zinhle Ntshalintshali, who does not answer questions and has stopped responding to requests for resolution. She is rude and unhelpful.