1 reviews | Active since Dec 2016

05 Dec 2016, 07:38

VODA-CON?

<p>It has been over a month since I ordered my Samsung S7 special offer online (S7 + Tablet) It stated that the items were IN STOCK. It took 2 weeks for the phone to be delivered but a month down the line...still no Tablet. "They" - your so-called Customer Care (beg to differ) have told me 3 times that this matter has been escalated. Every time I got hold of someone to query the delivery of the Tablet, via your online chat or telephonically, I have had to repeat my story. Unbelievably shocking service. I am so, so sorry that I upgraded with Vodacom. You cannot speak to anyone else in authority - so damn frustrating! Definitely a name change is required...VODA-CON!</p>

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Replies (2)
Vodacom
Vodacom's reply05 Dec 2016, 09:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update05 Dec 2016, 15:37
Reviewer Update

Seriously? You going to contact me...? 6hrs and still waiting for the call.