JG
Jana G

1 reviews | Active since Jun 2024

26 Aug 2024, 11:23

Voda-CON

There is unfortunately no zero stars. Vodacom is quick to sell you a contract with wifi router. What they fail to tell you is that the Router will SELDOM work. So you have unlimited WiFi, but it is limited by the ******* product and the even more pathetic service from Vodacom, who cannot find anyone in the entire establishment accountable for customer service. Its a constant to and fro and a clear suckerpunch. HOWEVER, Vodacom will continue to collect from your account whether you managed to get 10Kb of Wifi out of your unlimited amount or not. And complaining will just see you go from pillar to post and then have some rude "retention consultant" slam the phone down on you. I am sick to DEATH of VODA CON. If you are looking for a wifi service prodiver, I can guarantee you, you WILL have trouble if you chose Vodacon

0
Replies (2)
Vodacom
Vodacom's reply26 Aug 2024, 12:13
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

JG
Jana G's update30 Aug 2024, 11:12
Reviewer Update
Nonsense - No accountability and no one can fix it.