Hellopeter
Share Your Experience
jT
jason T

1 reviews | Active since Jan 2014

01 Nov 2018, 15:43

Voda Com TERRIBLE SERVICE

Voda com agent called me and asked to upgrade my account and this would save me money every month.

I agreed it has been four months and my bill has gone up not down??????????

I just called the cancellations department and spoke with a Brian. He put me on hold and then transferred me to another department. I am still waiting for a call back???????????????

Once again the big companies see you as a number and dont care about their customers.

It looks like its time to go to MTN

0
Replies (4)
Vodacom
Vodacom's reply01 Nov 2018, 16:14
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
jT
jason T's update01 Nov 2018, 17:37
Reviewer Update
So Dean just called from Voda com and wasted my time. He couldnt help me a basically called just to say that his calling?????????????????????????
Vodacom
Vodacom's reply01 Nov 2018, 17:47
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.  Regards Consumer Website Team 
jT
jason T's update05 Nov 2018, 19:36
Reviewer Update
So i am still waiting for Voda Com last responce from them was 4 days ago?????????????