EO
Edrich O

1 reviews | Active since May 2017

23 May 2017, 12:54

Voda CANT

<p>I have had problems with my Vodacom service for weeks now , during the day some of my calls does not come trough , all i get is a missed call notification. I have reported this to the customer care centre and they said that it will be reported . Fine the item was reported and i still do not have any feedback regarding this problem , I have then been comunicating to the Customer complaints devision via e-mail , there has been 66 mails send within the last 3 weeks and still no resulution to my problem , all i get is a call back from the customer e service team ( Because they have to after a mail is send) saying that it is with there back office , i have been requesting numurous times for somone to give me some kind of explenation regarding the problem , i have done a sim swop , purchased a new device and still no resulution to the problem. Vodacom are the most incompotent cellular service i have ever been with , but now I am stuck with them for another 2 years.........Please can somone sort out my problem</p> <p> </p> <p>Ref Numbers as follow</p> <p>01CN-NEB1</p> <p>001HRaCH16UDXDXDXX</p> <p>0103-3RLV</p> <p>1- ********** ********** </p> <p>1- ********** ********** </p>

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Replies (2)
Vodacom
Vodacom's reply23 May 2017, 15:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply30 May 2017, 16:29
Official

Dear Edrich Oberholzer,

Our Network Division is attending to your query and will provide updates for the reference number ***.

Thank you for your patience.

Regards,

UW

Best regards,