1 reviews | Active since May 2017
Voda CANT
<p>I have had problems with my Vodacom service for weeks now , during the day some of my calls does not come trough , all i get is a missed call notification. I have reported this to the customer care centre and they said that it will be reported . Fine the item was reported and i still do not have any feedback regarding this problem , I have then been comunicating to the Customer complaints devision via e-mail , there has been 66 mails send within the last 3 weeks and still no resulution to my problem , all i get is a call back from the customer e service team ( Because they have to after a mail is send) saying that it is with there back office , i have been requesting numurous times for somone to give me some kind of explenation regarding the problem , i have done a sim swop , purchased a new device and still no resulution to the problem. Vodacom are the most incompotent cellular service i have ever been with , but now I am stuck with them for another 2 years.........Please can somone sort out my problem</p> <p> </p> <p>Ref Numbers as follow</p> <p>01CN-NEB1</p> <p>001HRaCH16UDXDXDXX</p> <p>0103-3RLV</p> <p>1- ********** ********** </p> <p>1- ********** ********** </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Edrich Oberholzer,
Our Network Division is attending to your query and will provide updates for the reference number ***.
Thank you for your patience.
Regards,
UW
Best regards,
Dear Edrich Oberholzer,
Our Network Division is attending to your query and will provide updates for the reference number ***.
Thank you for your patience.
Regards,
UW
Best regards,
