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JS
Jaco S

1 reviews | Active since Mar 2010

28 Aug 2023, 12:56

Voda**** cannot even answer customer queries effectively.

I've never had much love for Voda****, but this is getting rediculous. Here is how they answer customer support queries.

*** 12:42 (14 minutes ago) to me

<img src="data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAABIIAAAJkCAIAAADiOh2eAAAAAXNSR0IArs4c6QAAAAlwSFlzAAASdAAAEnQB3mYfeAAA/7VJREFUeF7snQeAJFXRx3c2p7u93cuBu4PjyBw556hIFgVElKBIFpAsUZAkqCCCCQH9j***iaIgoOSc88Hlvbx7t3nC9+upvabpNN09vbMze9Uf3zo380K9/3vdXf9X9aoSmUymTC9FQBFQBBQBRUARUAQUAUVAEVAEFIFCIVBeqI60H0VAEVAEFAFFQBFQBBQBRUARUAQUAQMBpWG6DhQBRUARUAQUAUVAEVAEFAFFQBEoKAJKwwoKt3amCCgCioAioAgoAoqAIqAI***KgNIwXQOKgCKgCCgCioAioAgoAoqAIqAIFBQBpWEFhVs7UwQUAUVAEVAEFAFFQBFQBBQBRUBpmK4BRUARUAQUAUVAEVAEFAFFQBFQBAqKgNKwgsKtnSkCioAioAgoAoqAIqAI***KgCKgNEzXgCKgCCgCioAioAgoAoqAIqAIKAIFRUBpWEHh1s4UAUVAEVAEFAFFQBFQBBQBRUARUBqma0ARUAQUAUVAEVAEFAFFQBFQBBSBgiKgNKygcGtnioAioAgoAoqAIqAI***KgCKgCCgN0zWgCCgCioAioAgoAoqAIqAI***KQEERUBpWULi1M0VAEVAEFAFFQBFQBBQBRUARUAQSmUwmFhTS6bR/OxE6ilAllrFoI4qAIqAI***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***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***KQGEQCKXYO0WKjYZ95pTodtSKX+sbGqAiWJ8C4jJs2LBRo0fjWxh8hJSE7MHfxo4bF7AXDG5E2mhoaAjei7SMeJMmTQrIKhnFmLFjh4c0uyES7QPaqFGjAg5HiykCioAioAgoAoqAIqAI***KwIAiEJY4uAoTGw2T1r1kwnYEOxo/YUJwxzyxII0MzECMrjMZXBmnTp06vKkpOPTNzc1TpkzBwzAgoMKOxo8fD0sM7iuIJZD4jbV1dcF7gVKOHD0aY11w0IKPWksqAoqAIqAI***KgCKgCCgCikBABGyHwYrubJjXMMgVRoqtEc3NAcdJMRjO6DFjpq29Nl55AakLsd3XmT596pprBu+FkvV1dWuttRYGNGhPkI4gbGTx2mDDDWFWwTvCIAbZQ7Ygx8nkhBs0b6ONNoK7Bu9FSyoCioAioAgoAoqAIqAI***KwEAg4KRewU0yTnnitIZ5cZiWkSMhLVCXimy0wOCXZADbaOONc5qqOESFY+H6G2yw/oYbhg3eTxBDPAZnbLIJljd/KBkghikGQuGW8OfW4JObbLLJWtOm+XtaCgej/Q033BDmFhwuLakI***KgCKgCCgCioAioAgoAgONgMnHgphwvISpuPTSS2MRVNJjQ2k6OzrIidzT3S3pzDh5telmm02bNi1ayHUYC+5/tEz75HROS3ASwm9kuYowFsoQ7RDSsuFGGwU/e2YdNbI1NTUR2IM+urq7s51kO1p1STh7Gif39CabboqDZTTQMIVhGCQndWdXVyqZtFFq6QXQSAm90YwZQtiidaS1FAFFQBFQBBQBRUARUAQUAUUgLgTQ29HhhX0YrGfV38inhwwmE4twXV1dtAOfWbp06YsvvNCxcmVzS8vYMWOmTJ3Kh/y7WLBgwexZs1pbW1euWGGQsXRaBk+4QnwXiZYR6uCZlzzt7e2zZ89uXbBg8eLFySxNMlJOl5VB****H2PGTFxjDYJz5DkcWv70008Zy6LW1o7OTskBzXAI2DiiqQn3yAmTJtFXnr1odUVAEVAEFAFFQBFQBBQBRUARiAWBdDrd09MDEzNtS4b2Xl4e5MCRqwAx0zD6wKC0bNkyeAX2JZJlEZwjlpEbLff10XJHRwfjF2sYQ+

etc etc

I am simply trying to get their vultures off my back after I at least twice and maybe even 3 times paid of my post-due account.

0
Replies (8)
Vodacom
Vodacom's reply28 Aug 2023, 14:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply28 Aug 2023, 22:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows you have been in contact with Vodacom today with regards to your query. Should you have any queries, please make contact directly with TJ Maodi Inc Attorney so they can query the payment directly with our Legal Department. 

 Regards,  Consumer Website Team

Best regards,

JS
Jaco S's update29 Aug 2023, 08:18
Reviewer Update
Good day,
I would prefer not to deal with TJ Maodi Inc again, the called irritated me endlessly yesterday.

I am sure I have made this payment now two to three times over the last year.

Please check for my payment of R385.60 on 27 August 2023, Ref I***6 and close the account please?
JS
Jaco S's update31 Aug 2023, 08:31
Reviewer Update
Any feedback?
JS
Jaco S's update31 Aug 2023, 09:51
Reviewer Update
Vodacom Customer Service replies are as useless as Vodacom itself.

Huge HTML script that comes into Gmail.

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JS
Jaco S's update11 Sept 2023, 14:36
Reviewer Update
Still no reply...
JS
Jaco S's update21 Sept 2023, 16:11
Reviewer Update
Again Voda****! Your TA Maodi lawyers phoned again, and I wasn't nice with them.

I have paid, settle my account (more than once I have to say!!!). 27 July 2023, ***, Standardbank ***, R385.60. Done, dusted, paid up. Leave me alone.
JS
Jaco S's update16 Oct 2023, 16:33
Reviewer Update
And still TJ Maodi is brain dead...

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