Voda bucks purchase that never came

Hi there.

This has been a point of many accumulated events and disappointments that have been surrounding my customers experience. My girlfriend and I purchased a smart watch (namely polaroid full touch active watch) on the 27th of November 2020(on the my vodacom app) . To this day I've never received anything and when I call I get long Q and A's and I'm reffered to either a department that is not operational due to covid or a supplier that knows nothing of my order. I have the reference and I have proof as to which the amount was taken from the account on the 1st of December 2020. It's 2021, the 9th of January to be exact and nothing has happened.

Please help the Voda bucks store has ****** me.