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Ndumiso N
1 reviews | Active since Jan 2022
12 Jul 2023, 16:51
Voda bucks
My wife bought electricity voucher using Voda bucks, and they gave her a voucher which we used some months back. She sent them an email with proof of current payment showing the voucher and proof of the voucher (with same voucher number) that we bought some time back. We haven't got a response for the past 3 weeks.
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Replies (2)
Vodacom's replyOfficial
13 Jul 2023, 07:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2023, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jul 2023, 09:28Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed, we have emailed you. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Jul 2023, 09:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As discussed, we have emailed you. Regards Consumer Website Team
Best regards,