Voda-bomb

<p>I don't usually do this but seriously, Vodacom continues to make my life a misery with their incredibly inefficient service. Get this, they have continued to charge me around R214/month for an account which I closed in March 2014 because we left the country – and I have not used it since. After repeated calls to their accounts department and excuses such as system down, no record of your call, etc. over this time they continue charging me. Amongst which was an ******* upgrade by them in 2015 of my account by an employee I have never met in a branch in J'burg I have never been to. Emails, formal notes you name it, I've tried it and so eventually I cancelled the debit order to get their attention and even now that we are finally in actual legal action / investigation - for a simple need, I've been put through to 4 departments only to end with a beauty of all phone system messages - "the person you are trying to reach is unavailable and their mail box is full. Sorry you cannot leave a message." – only to follow up with a service rating message. Hahaha, classic stuff here guys: "Would you recommend Vodacom to friends or family? Press 0 for no or..." What an utter joke this company is! It's hard to swallow just how vulnerable we are to this behaviour. If they don't accept responisbility we as consumers have very few ways of proving our side of the story. It feels as if we are at thier mercy but we certainly are not. Either way you look at this, #vodacom staff performed an #********upgrade and are in breech of the #consumerprotectionact #yourenotgoingtowinthis #getyour****together</p>