VODA***

Today marks the eighth day without WiFi for the month of January alone. Two weeks ago, my WiFi was down for four days. Currently, it has been down for another four days. I have spent a total of nine hours on the phone with Vodacom, being passed from one consultant to another. Unfortunately, none of the consultants seem to have a clear understanding of the issue, and each one provides a different reason or excuse.

When I requested to speak to a manager, I was informed that it is not allowed as they are working from home and their details cannot be shared. Logging a service request ticket has a turnaround time of 48 hours, but today I was told that this timeframe is only to allocate the ticket. It might take another week to resolve the issue.

Additionally, when I attempted to log a complaint, I was directed to the same number I have already spent eight hours on. The confusion persists, and there is absolutely no willingness to assist. This is like dealing with Home affairs and extremely frustrating. I Am writing this review, and I really hope someone can see this and provide any updates