MF
Mike F

1 reviews | Active since Mar 2015

03 Feb 2020, 07:56

**** voda****

Vodacom *****s money and does not give you the service that you pay for. My internet has not been working but yet im paying for it, if i want to cancel then i must pay a cancellation fee, but why should i pay for things that i am not getting, then there is always an excuse for the service not working. Please take the sim card out and put it back in, what bull**** is this, when my cellphone does not work must i take the sim card out and put it back in.... the best one was there is load shedding in South Africa, and how does that effect me when there is no loadsheeding in the area and i have full signal. Full signal speed test 0.6b/s, so vodacom gives you false internet signals, so the can ***** money and data yet again.

0
Replies (5)
Vodacom
Vodacom's reply03 Feb 2020, 08:28
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MF
Mike F's update03 Feb 2020, 10:50
Reviewer Update
THATS A JOKE, I HAVE BEEN WAITING SINCE LAST WEEK FOR SOMEONE TO CALL ME, YET I HAD TO CALL AGAIN THIS MORNING AND IM STILL WAITING, BUT YET AGAIN THIS WILL NOT BE RESOLVED AND I WILL STILL HAVE NO INTERNET, BADLY USELESS!!!!!!!!
MF
Mike F's update04 Feb 2020, 15:00
Reviewer Update
Yet another day without internet, and still no calls from vodacom. Pathetic.
MF
Mike F's update04 Feb 2020, 15:06
Reviewer Update
so my query was resolved, that's funny because no call received and still no internet.
Vodacom
Vodacom's reply18 Feb 2020, 17:33
Official
Dear Mike,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team