Voda****

I am writing to express my frustration and disappointment with the service I have received from Vodacom. This is now my second complaint within one month.

First Complaint: I was without Wi-Fi for 10 days in January. This issue remains unresolved. New Complaint: In January, I noticed an additional charge of R1500 on my account for a number that I do not recognize. I contacted Vodacom to cancel this number, but I was informed that I would need to pay to cancel it. I explained that this number does not belong to me and requested that it be blocked and a ***** case be opened. I was assured that this would be done. However, today I received another bill with the same additional charge of R1500. Upon further inquiry, I was told that because it is a recurring bill, it cannot be blocked. Throughout this month, I have spent countless hours on the phone with Vodacom, being transferred from one representative to another without resolution. Additionally, despite requesting to speak with a manager multiple times and being promised callbacks on ten different occasions, no one has contacted me.

I am extremely frustrated and exhausted by the lack of service and the apparent disregard for my concerns.