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wikus K

1 reviews | Active since Jan 2015

23 Feb 2021, 20:08

Voda****

So all started in October when we canceled our Fibre contract. We got billed and this was apparently sorted. We app**** for a new contract and received the router on 20 December 2020. Till date no installation and we have tried literally everything. I've started swearing and threatening on Facebook. Warned people about the **** service of vodacom. My wife also asked for help with no feedback at all. We have been issued many sr numbers. I've talked to nadeem Jacobs. Vodacom on all platforms just feel a **** about us. We want this contract canceled that is not yet installed and want voda**** to come and collect their router. With no success on messenger from my side or on my wife's side. We are ignored or told the *********** team is working on it, for 3 months now. And how *********** can one be. We want this sorted as we. Took a new contract with mtn and no issues at all. Let's see the generic replies because that is all vodacom can reply with

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Replies (1)
Vodacom
Vodacom's reply24 Feb 2021, 07:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team