Voda****

<p>My original complaint is here https://www.hellopeter.com/vodacom/reviews/unable-to-cancel-non-authorised-upgrade- ********** </p> <p>After logging the above complaint I was contacted by a Cassandra who informed me that the device I did not order would be picked up, and my account credit.</p> <p>This did eventually happen. The device was picked up and I received a sms stating the credit amount to be issued on my account.</p> <p>When I received my invoice and statement dated 03/11/2016 I saw that the credit reflected BUT I was still being charged for subscription on the SIM card I DID NOT REQUEST!!!!</p> <p>The invoice relating to this charge is H4-17V0D and the cell number ********** 2353 (which is not mine)</p> <p>This invoice needs to be credited AGAIN to my account well as it being CANCELLED!!!!</p> <p>After this, the statement shows an amount owing to Vodacom of R3.32 (including the credit of course), which I would expect to be the amount being deducted off my account come the debit order date... it was not.</p> <p>Voda**** still deducted the FULL amount off my as per usual totally ignoring the credit they had even shown on their statement!</p> <p>It seems Vodacom employs uneducated *****s as this mistake would not even be made by a primary school pupil.</p> <p>This issue is becoming absolutely ridiculous...</p> <p>I am at a loss for words at how long a simple issue like this is taking to fully resolve.</p> <p> </p> <p>Vodacom... sort this issue out IMMEDIATLY!</p>