voda

On the 03 May 2016 i check my Vodacom Point and i had 1030 point and i have decided to visit Vodacom at Compose Quare in aucklandpark to redeem my point by taking a new phone as i was told Last year november/december 2015 that i nned to have 1000 and more points inorder for me to qualify for a new phone. I then make time today 05 May 2016 and went to Vodacom to Redeem my points and i was assisted by a Male and i give him my phone and as he was checking the points, to my suprise my points went down to 986 and this is not acceptable that i have lost the point (44 point). Anomaly i will received the SMS informing me if they will point that are about to expire and that i need to redeem before a specific period otherwise i will forfeit or loss so much points ofwhich this time they was no SMS send to me to let me know on time if i will forfeit points. i am very dissapointed and i need my point so that i can get my phone. please resolve ( its my money that i have been supporting Vodacom and i dont deserve this.... Name, Linda Bidi email address, ***