1 reviews | Active since Dec 2016
Vocadom Service is awful!
<p>Since upgrading my data contract I have had never ending hassles with "No service". The customer service has been called almost 5 times and each time they do something else and then tell me it will be fine afterwards. They send you an SMS to see if your query was solved to which I rep**** no, and then they said a consultant will contact me within 24 hours. 3 days later I am still waiting.</p> <p>I finally call them back today and get told I need a new sim card (which was never mentioned the number of times before hand or when I upgraded). The Resolutions team member, Mateleng, promised to call me back within an hour once I had the sim card number to sort this out for me. It is now 3 hours later and no call back.</p> <p> </p> <p>I have been a Vodacom customer for years, but not for much longer that is for sure!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
