Vocacoms lack of response and R10000 still missing

If I could give zero stars I would.

On the 23rd of February I purchased an A54 Samsung galaxy AFTER being told by a Vodacom salesmen that the device is ESIM compatible (the main reason I needed a new phone). I took the device home only to realise the next morning it is NOT ESIM compatible. I went back to the store and after a drawn put lengthy 4 days of back and forth between the store and myself where I insisted a refund be issued as it was not my error that led to me not wanting the device, it was sent to head office and I was told they would be deal with it from there.

The device arrived at head office on the 1st of March. I had to contact the HOD representative multiple times for updates and each time was told I need to wait for feedback from Samsung, which makes NO sense as I did not purchase the phone from Samsung and my money is not with Samsung, it is with Vodacom. On the 6th of March the representive, Tremaine Boere, stopped responding to all emails and phone calls.

It is now 3 weeks from the start of this debacle, I have not recieved a refund or any feedback on when I can expect my money back. I have no way of contacting anyone to find out what is happening and to be honest I feel like Vodacom have ****** R10 000 from me.

The most appalling customer service with the attitude of taking care of yourselves before your customer!!