Vocacom - Poor system and customer service

Item: Vodacom
Rating: 1
Author: Elshadai L

Wish I could give a 0 star review. Since Sunday I have had to phone Vodacom DAILY to activate my account. My account is fully paid but they shut off my service EVERYDAY. When phoning their customer service center I get told that they are escalating the matter, to date no one from Vodacom has phoned me and my service gets shut off stiil although they are "escalating the matter".

I get a automated message every time I try to make a call saying that my service has been suspended and my data does not work either. Today I had an emergency where I was in a uncomfortable/dangerous situation and could not make a call or send a message to someone to come help me.

So disappointed as I can't trust Vodacom to provide me with service when I need it the most.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Dec 2019, 07:13

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply05 Dec 2019, 07:13

Official

Elshadai L's updateReviewer Update

06 Dec 2019, 05:30

Another 24 hours have passed with no contact from a Vodacom consultant.
My service was disconnected AGAIN and had to phone customer service AGAIN to activate it.
Was told AGAIN that the matter is being escalated.

You automated reply to my complaint does not mean anything

Elshadai L's update06 Dec 2019, 05:30

Reviewer Update