Vocacom Poor Service to Loyal Clients

My phone account fell into arears (R2 383+_). I made a request to pay the amount with my February 2024 account. Without warning Vodacom on +_ Tuesday April 20, 2024. This is my first problem: why can Vodacom send you a courtesy sms WhatsApp or e-mail advising that your account will deactivated. Nothing of the sort! We live in a world of turmoil socially economically with war becoming a reality....South Africa, according to international press politicans. I earn my income on a staggered basis hence I have no debit order in place. I have been a client for decades. They could assist with an alternative arrangement! I pay my account Friday evening last week. I am supposed to be reconnected within in 5 hours. I call their repayments centre ***. I am assured that my service will be restored in 5 hours. Their commitment not mine. I sent proof of payment to them at three different e-mail addresses. The whole weeken I lacked service. Today I call again, I get told by Maria (very politely) that my service will be reconnecvted in 1 hour. Then I am expected to pay a reactivation fee without any choice. Guys you keep on this way, I will shake the dust off my shoes and go to MTN at this rate, As my contracts reach expiration date I will unilaterally cancel them and vote with my feet!