vocacom online nightmare ...

Vodacom online it's hell,i placed an order for upgrade 4 times and never got helped everytime they say the confirmation department will call back but they never did and when i call them my order has been cancelled because they didnt find me on my phone but i never receive any call from confirmation department...there is this lady on customer care online by the name of Shanel or Chanice she's so rude to customers...my upgrade was due on 1 september i have been trying to have a phone even now no avail,i went to vodacom soshanguve crossing they dont have the phones...someone plz assist what can i do??? From: Sylvia Sevule Sent: 03 September 2018 13:25 To: ********** ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~W30Y

Good Day

As I have been advice by customer care urgent, I reapp**** this morning and when I called Nkateko told me the order was cancelled with no reason so she advice that I should reply again so I did again and again

Thank you, Sylvia Congratulations on your purchase. A call center agent will contact you shortly. Reference number: VODACOMDIREC- ********** ********** 08 A confirmation has been sent to: • Email: • • Cellphone: • ********** 9941 Upgraded to this one below: Sony Mobile Xperia L1 View Gallery • 13MP camera Rear / 5MP front camera • 5.5” HD display • USB Type-C™ 1. Choose your colour and storage capacity Colour: Black Stock available online Check which stores in your area have stock 2. Choose your plan From: ********** ********** Sent: 30 August 2018 07:56 To: Sylvia Sevule ********** Subject: RE: Vodacom Customer Care Reply - Authentication Response ***~W30Y

Dear Mpho Thank you for your email. As per our telephonic interaction on ********** 941, authentication process followed. Our records reflect a Contract Activations was requested on 2018-08-16 at 13:23:29 from our Vodacom Direct Activations Team(Online), as advised. Your Order reference number is as follow: 1- ********** ********** . Kindly be advised the Order with reference number 1- ********** ********** is still in an Open status, however I advised our Vodacom Direct Activations Team will still need to contact you for confirmation as per there process. I was unable to advise what will be required from you when our Vodacom Direct Activations Team will contact you, hence I requested for you to liaise with them directly for further assistance. Please use the contact details below, to contact our Vodacom Direct Activations Team : Vodacom Direct Activations Team: ********** (free from a Vodacom line) Operating hours: Monday-Friday : 08:00-19:00 Saturday-Sunday : 09:00-17:00 Public holidays : Closed Thank you for your time with regards to your query and we do apologise for any inconvenience caused. This email requires no response as you will contact our Vodacom Direct Activations Team.

Kind Regards, Alida Brown