Vocacom insurance

I booked in My phone with Vodacom for repairs as i have taken up insurance with them but it's close to 3 weeks now without any repairs being done on my phone. Initially my claim was declined as they said I was not using the main Sim card with the phone they provided me but upon investigation the store manager realized that vodacom failed to pick up that the phone was a dual Sim phone and promised to sort it out asap... even today there's no feedback on the matter