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Natalie R
1 reviews | Active since Jul 2020
21 Sept 2020, 15:20
Vocacom Fibre customer services
Vodacom fiber I have queried my bill since the 9th of September and the only reply I get is an automated reply that says it is pending. This is not the first time I have had problems with your pathetic customer service. You didn't do your job and now it is my problem. Fix my bill not my fault it took you 3 months to register my fiber this is pathetic service to say the least. Your customers shouldn't have to take responsibility for your mistakes and if it was one month I would understand but 3 months is unacceptable. Fix my bill
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Replies (3)
Vodacom's replyOfficial
22 Sept 2020, 07:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Sept 2020, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Natalie R's updateReviewer Update
25 Sept 2020, 11:31Your consultants have not phoned me so still pathetic service.
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Natalie R's update25 Sept 2020, 11:31
Reviewer Update
Your consultants have not phoned me so still pathetic service.
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Natalie R's updateReviewer Update
30 Sept 2020, 20:47Ok so still no communication from Vodacom my ridiculous debid order went off my account and after calls mails still not one call back from vodacom. Pathetic
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Natalie R's update30 Sept 2020, 20:47
Reviewer Update
Ok so still no communication from Vodacom my ridiculous debid order went off my account and after calls mails still not one call back from vodacom. Pathetic