TB
Tanja B
1 reviews | Active since Sept 2012
16 Jun 2021, 22:03
Vocacom busy with Misconduct - Charging clients for contracts they never authorized for!!!
Complaint
Vodacom loads contracts on clients accounts without any authentication.
Logged 4 service calls /Vodacom shops also called numerous times and we are being ignored - contracts canceled and suddenly they appear again. Then I need to pay for their mistakes.
No one is getting back to me and ignoring my emails and phone calls.
I am sending all my voice recordings and emails to the ombudsman and taking this further.
Vodacom has became a disgrace - 29 plus years I've been with them and never have I ever heard or seen such service.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Jun 2021, 07:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Jun 2021, 07:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TB
Tanja B's updateReviewer Update
17 Jun 2021, 18:51Dear Vodacom,
I haven't been contacted.
Kindly as well advise what will make this phone call better than the previous 5 times?
I am sick and tired for always phoning and making an service request to stop you from loading on Contracts on my account without my authorization and now you want me to pay for this!!!!!
I want this sorted asap!!!
My account WILL BE PLACED ON PRE-PAID as asked 7 times already!!!!!!!!!
The outstaning which is YOURS - YOU WILL BE ACCOUNTABLE!!!! This Misconduct is.un-acceptable.
I haven't been contacted.
Kindly as well advise what will make this phone call better than the previous 5 times?
I am sick and tired for always phoning and making an service request to stop you from loading on Contracts on my account without my authorization and now you want me to pay for this!!!!!
I want this sorted asap!!!
My account WILL BE PLACED ON PRE-PAID as asked 7 times already!!!!!!!!!
The outstaning which is YOURS - YOU WILL BE ACCOUNTABLE!!!! This Misconduct is.un-acceptable.
TB
Tanja B's update17 Jun 2021, 18:51
Reviewer Update
Dear Vodacom,
I haven't been contacted.
Kindly as well advise what will make this phone call better than the previous 5 times?
I am sick and tired for always phoning and making an service request to stop you from loading on Contracts on my account without my authorization and now you want me to pay for this!!!!!
I want this sorted asap!!!
My account WILL BE PLACED ON PRE-PAID as asked 7 times already!!!!!!!!!
The outstaning which is YOURS - YOU WILL BE ACCOUNTABLE!!!! This Misconduct is.un-acceptable.
I haven't been contacted.
Kindly as well advise what will make this phone call better than the previous 5 times?
I am sick and tired for always phoning and making an service request to stop you from loading on Contracts on my account without my authorization and now you want me to pay for this!!!!!
I want this sorted asap!!!
My account WILL BE PLACED ON PRE-PAID as asked 7 times already!!!!!!!!!
The outstaning which is YOURS - YOU WILL BE ACCOUNTABLE!!!! This Misconduct is.un-acceptable.
TB
Tanja B's updateReviewer Update
30 Jun 2021, 22:52Dear Vodacom, I am a bit Confused why I am being called by your Accounts Department again?
As previously discussed - All Charges to be placed on your account as you have made the mistake charging me for contracts I have never asked or authorized for.
As previously discussed - All Charges to be placed on your account as you have made the mistake charging me for contracts I have never asked or authorized for.
TB
Tanja B's update30 Jun 2021, 22:52
Reviewer Update
Dear Vodacom, I am a bit Confused why I am being called by your Accounts Department again?
As previously discussed - All Charges to be placed on your account as you have made the mistake charging me for contracts I have never asked or authorized for.
As previously discussed - All Charges to be placed on your account as you have made the mistake charging me for contracts I have never asked or authorized for.