DW
DR W

1 reviews | Active since May 2016

16 Sept 2016, 11:02

Vocacom and Top Dog study vouchers

<p>I recently bought a contract. (I'm still waiting for the documentation for it after a discrepancy in the cost of the contract as I had to pay for the 'special feature' of caller ID [wow]) Oh! and it took roughly two weeks and two hours on the phone to get my internet settings set up due to a glitch on the IT side- needless to say it was a SUPER convenient two weeks.</p> <p> </p> <p>They advertised a R10000 rand voucher with the contract to study online with Top Dog. Having no information on the Vodacom website about it at the time I reviewed Top Dog's site I decided this would be a great benefit because of their personal development section which caught my eye.</p> <p> </p> <p>I now have found out that as a 25 year old man with a degree, the public does not have access to the personal development section and I can only go through the highschool study material. Brilliant.</p> <p> </p> <p>This was such a big draw card, turns out it's just nonsense.</p> <p> </p> <p>AGAIN Vodacom you dissappoint me...</p>

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Replies (2)
Vodacom
Vodacom's reply16 Sept 2016, 12:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

DW
DR W's update30 Sept 2016, 11:13
Reviewer Update

To whom it may concern:

* I am still waiting for my contract documentation to arrive.

* I have not been reimbursed the additional money that was debited from my account last month.

* I have not yet been credited with my airtime value for my contract although this month's debit has already been deducted

* I am still waiting for someone to call me about an additional contract I wished to take out last week