Vocacom accounts

Last posting was 27 Nov, after which I received an email and message that I will be contacted in 24 hours to solve the problems, I am having , it is now 5 days later, still nothing - my last contact was on 6 November with this reference REF - *** - the lady told me she could see that an invoice was added incorrectly to my account that is most properly why I received info with my account number but the account holdel name is not mine, belong to a Mr Kgaugelo. You have handed over my account to MDB, and reflects negative now on my credit record, your incompetance is now negatively impacting me - mgs received from Vodacom Customer care, Lubabalo Kahla, on Friday 28 Oct- they confirm looking into the problem, but nothing is being done.