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Tony S

1 reviews | Active since Dec 2022

06 Dec 2022, 13:14

Voacom eSim

I've been trying to get my Apple Watch SE connected via eSim for three weeks with no luck. Vodacom staff has no idea how to activate it. I went to a Vodacom store and spent hours phoning customer care with no luck.

The staff and customer care have no idea what they are doing.

0
Replies (3)
Vodacom
Vodacom's reply06 Dec 2022, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply06 Dec 2022, 16:34
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, you have been assisted. 
  Regards Consumer Website Team

Best regards,

TS
Tony S's update07 Dec 2022, 08:41
Reviewer Update
Good day, 

Thank you for your reply. 

I was assisted however my issue is still unresolved. I am still unable to connect my apple watch to my esim. Within the Apple Watch app on my iPhone, under mobile data, the "Set up mobile data" is greyed out and its saying "Your Vodacom account is not eligible to enable mobile service on your Apple Watch. Contact Vodacom for more information." 

Please I need assistance on this case.