JZ
Jan Z

1 reviews | Active since Jul 2013

09 May 2024, 10:06

VOACM RATING = ZERO (000000)!!!!!

VODACOM is a joke. I filed many a complaint about Vodacom and their answer always is that a "Consultant" will contact you shortly! I've been waiting 3 months now to solve my problems with accounts, stop orders and Vodacom poor or no reception problems! What else must I do to get Vodacom's attention to solve my problems?? Have their towers and batteries destroyed to wipe Vodacom off the Map??????

Emails are not answered! Their reply: "Remember this is an automated response ......."

Their Tobi **** does not work!! WhatsApp does not work, (can't enter cell number), Web does not work!, SMS does not work. Impossible to make phone contact and requests to phone me does not happen. Every month they deduct R1007 *******ly!! Carte Blanche into my bank account and refused to pay me back or stop my stop order so that I can do monthly EFT. PATHETIC.....

0
Replies (2)
Vodacom
Vodacom's reply09 May 2024, 10:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

JZ
Jan Z's update09 May 2024, 10:12
Reviewer Update
PATHETIC PROMISES!! Look at the reviews and complaints to HelloPeter!! Aren't you ashamed to call yourself a business??? Vodacom feels nothing for any customer!!