NM
Nicole M

1 reviews | Active since Jul 2020

29 Jul 2020, 17:59

Vo-da-***!

1. They insisted I transfer my late mother's account and pay it off despite her having paid off the phone and was now subscribed to airtime only. 2. After cancelling the account after two years, the debit order kept going off my bank account. 082 135 customer care referred me to *** cancellations who had a message that they could not help anyone with a pre-paid number. Once cancelled, the number changes to pre-paid. 3. WASP - Vodacom sets up third parties to take money off your pre-paid airtime that you are not aware of. A customer has to cancel a service they never subscribed to in the first place. R10 a month by 7 different "content providers" whose content I never received adds up.

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Replies (1)
Vodacom
Vodacom's reply30 Jul 2020, 07:23
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team