vlive!!grrr

very sad once again to complain about a company i had pleasure to work for for 8 years. now as an outsider looking in i can relate to why i had to deal with so many unhappy clients. ive been noticing my airtime going missing for no reason at all. i top up. i by my data bundle and the next day all remaining airtime, ****, gone. this went on for sometime but didnt really notice. our security at home got upgraded and we put in a system where we have to call the gate to open and close. this is where i realized that my airtime just goes missing. on 23 nov 17 i called customer service. my feed back was that i have a subsrition active. lady explained how to cancell. so i did. by 19 dec 17 same thing still occurs. smsed the stop all subs and feed back on message NO SUBS active. i let it go. by 14 jan 18 i had enough. called customer service with an attutude and the subs was for games on VLIVE. problem there is i dont do mobile gaming. dont have time for it, have playstation and wii and even if i did gaming i have an option of 100s of games to chose from on play world that have no subs linked. why would i ***** my self over with the ****y ones on VLive!? so after alot of fighting they refunded me and i thought 'ok vodacom. thanks for doing the service'. got a notification message that vlive is cancelled and we all happy. to my bitter bitter disapointment the subs for vlive somehow got active again. 2 weeks later. same **** story. money missing. sitting infront of my gate like a ****** in a zoo. phoned them. lady assisted. said the girl before didnt do her work and never cancelled. yet i have a convermation message stating its cancelled. requestes my money back as i dont use the services that im getinng billed for. they said they will refund me for the airtime they deducted. 1hour later. got a phone call to say that its not gonna happen as i got refunded the previous time. i mean really. how the services on my account with vodacoms vlive my problem and why do i have to pay for their systems and incompotent staff that does not work.