PS
Pieter S

1 reviews | Active since Mar 2014

30 Nov 2017, 13:49

Vlive theft of airtime

I've been losing airtime for months and after calling your customers services found out that my airtime was being ****** by Vlive. I also see that other customers have also been ****** from! I've never subscribed to ANY Vlive services!! This is ******* and I want my airtime back

0
Replies (2)
Vodacom
Vodacom's reply30 Nov 2017, 14:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Dec 2017, 10:28
Official

Dear Pieter

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian