<p>I noticed that my airtime was missing on my number and i called the centre and i was told the airtime was taken by a subscription from vlive( Vodafone live and Vodafone is Vodacom partner ) and i was told it because i connected to the internet with my number and the funny part is that the last time i use my number for internet was mind March and the sim was on a wi-fi router, if i subscribed to something why the airtime was not taken during that time. The agent that was helping me was so unprofessional and she was busy eating while talking and no she wasn't helpful at all and now my R19 is down the drain </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
Best regards,
Good day,
As per our communication sent to you, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
R. Maart
Best regards,
Thank you
Dear Customer, kindly be advised that your VLIVE subscription has been cancelled and your airtime credited with R25.00. We apologise for any inconvenience caused.
Kind regards, Vodacom Customer Care Renzo Maart
Thank you
Dear Customer, kindly be advised that your VLIVE subscription has been cancelled and your airtime credited with R25.00. We apologise for any inconvenience caused.
Kind regards, Vodacom Customer Care Renzo Maart
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