1 reviews | Active since Oct 2017
I have various sim cards used for remote monitoring of farm equipment, it's not used in a phone at all. After years of using it, one sim card all of a sudden started using a lot more data than before. This has been on going for a few months. Upon contacting Vodacom with all the necessary information via e-mail (they never call back on their "call me back" service), I received an e-mail back with the following information and instructions: The number is subscribed to Vlive content, a Vodacom App used for websites and streaming - this sim/number is not used in a phone, how is this possible? Then instructions on how to unsubscribe from Vlive, to open chrome and go to live.vodafone.com - this takes you to an unsecured German website. Lastly I was instructed to do this on a regular basis to avoid being billed - in other words Vodacom is okay with someone else obviously accessing websites/apps with my number on a regular basis. Customer care offered no real help or solution and will continue to bill me for data I don't use.
Dear Customer,
We are currently investigating this matter and will update you regarding.
Accept our sincere apology for any inconvenience caused.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Kind regards
Vodacom Consumer Websites
Best regards,
Dear Customer,
We are currently investigating this matter and will update you regarding.
Accept our sincere apology for any inconvenience caused.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Kind regards
Vodacom Consumer Websites
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
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