RK
Ryan K

1 reviews | Active since Feb 2015

12 Dec 2017, 12:10

VLive services added and airtime ******

I have noticed that I have been losing airtime for quite some time. After doing the SMS 'STOP ALL" number to the number they give you, there were some subscriptions on my number that I didn't authorise. They were cancelled but the money still disappeared. When I SMSed again it said that there were no subscriptions on my number. I them called customer care and they picked up 3 subscriptions from VLive from Vodacom on my account. I have lost a lot of airtime to them clowns and didn't authorise the R5 per day for two of the and the other one for R7 per day. So not only did they load this onto my number but the also added 3 subscriptions. How do they get away with this day light *******. WOW. And all of this being with Vodacom for like over 15 years.

0
Replies (2)
Vodacom
Vodacom's reply12 Dec 2017, 12:48
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

RK
Ryan K's update08 Jan 2018, 09:15
Reviewer Update
Vodacom had refunded me for the monies taken off of my account only to find that it keeps reactivating the subscription that I never agreed to as well as money coming off of my account for purchases of songs and ring tones now. How the hell does this happen. I am appalled to poo say the least. Hundreds over December and now over R20 just today alone. I can't beloved the would openly ***** like this. Wow