EM
Erik M
1 reviews | Active since Jun 2010
16 Jan 2018, 16:22
Vlive ****
I don’t click links or subscribe to games & vlive etc and noticed an SMS saying im subscribed. I tried unsuccessfully to unsubscribe numerous times and they keep charging me for items I have never subscribed to.
Vodacom, this is very ********* that you charge customers to unnecessary services even after I have called and told them to cancel all and every subscription.
It’s the same as steeling from everyone a little. Its just plain *********.
I got a new number to sms to try and cancel SMS to 31116 'stop vlive' but nothing happens!
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Vodacom's replyOfficial
17 Jan 2018, 07:46Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2018, 07:46
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,